Osong Public Health Res Perspect . Operating a National Hotline in Korea During the COVID-19 Pandemic

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Osong Public Health Res Perspect


. 2020 Dec;11(6):380-382.
doi: 10.24171/j.phrp.2020.11.6.06.
Operating a National Hotline in Korea During the COVID-19 Pandemic


Rok Song ¹ , Yuh Seog Choi ² , Jae Young Ko ²



Affiliations

• PMID: 33403201
• PMCID: PMC7752141
• DOI: 10.24171/j.phrp.2020.11.6.06

Abstract

The importance of effective communication cannot be overestimated during a pandemic. The Korea Disease Control and Prevention Agency national 1339 hotline has been in operation since the Middle East respiratory syndrome coronavirus outbreak in 2016. The hotline is open 24 hours a day, 7 days a week, 365 days a year, and provides accurate, reliable information based upon the Korea Disease Control and Prevention Agency guidelines in response to queries. During the coronavirus disease 2019 (COVID-19) pandemic, the 1339 hotline received callers' questions about symptoms and the implications of their actions regarding the epidemic. Through the 1339 hotline, callers received the up-to-date information that enabled them to protect themselves as well as others from COVID-19. This public service may have influenced on reduced risk of virus transmission in Korea.

Keywords: COVID-19; communication; coronavirus disease-19; hotline.