tetano
Editor, Senior Moderator
J Public Health Manag Pract. 2011 January/February;17(1):36-44.
Public Health Communication with Frontline Clinicians During the First Wave of the 2009 Influenza Pandemic.
Staes CJ, Wuthrich A, Gesteland P, Allison MA, Leecaster M, Shakib JH, Carter ME, Mallin BM, Mottice S, Rolfs R, Pavia AT, Wallace B, Gundlapalli AV, Samore M, Byington CL.
Department of Biomedical Informatics (Dr Staes), Division of Epidemiology (Mss Wuthrich, Carter, and Mallin and Drs Leecaster, Gundlapalli, and Samore), Department of Pediatrics (Drs Gesteland, Allison, Shakib, Pavia, and Byington), University of Utah School of Medicine, Salt Lake City, Utah Department of Health, University of Utah (Drs Mottice and Rolfs), Intermountain Healthcare (Drs Gesteland and Wallace), VA Medical Center (Drs Leecaster and Samore), Salt Lake City, Utah.
Abstract
CONTEXT: During public health emergencies, office-based frontline clinicians are critical partners in the detection, treatment, and control of disease. Communication between public health authorities and frontline clinicians is critical, yet public health agencies, medical societies, and healthcare delivery organizations have all called for improvements.
OBJECTIVES: Describe communication processes between public health and frontline clinicians during the first wave of the 2009 novel influenza A(H1N1) pandemic; assess clinicians' use of and knowledge about public health guidance; and assess clinicians' perceptions and preferences about communication during a public health emergency.
DESIGN AND METHODS: During the first wave of the pandemic, we performed a process analysis and surveyed 509 office-based primary care providers in Utah.
SETTING AND PARTICIPANTS: Public health and healthcare leaders from major agencies involved in emergency response in Utah and office-based primary care providers located throughout Utah.
MAIN OUTCOME MEASURE(S): Communication process and information flow, distribution of e-mails, proportion of clinicians who accessed key Web sites at least weekly, clinicians' knowledge about recent guidance and perception about e-mail load, primary information sources, and qualitative findings from clinician feedback.
RESULTS: The process analysis revealed redundant activities and messaging. The 141 survey respondents (28%) received information from a variety of sources: 68% received information from state public health; almost 100% received information from health care organizations. Only one-third visited a state public health or institutional Web site frequently enough (at least weekly) to obtain updated guidance. Clinicians were knowledgeable about guidance that did not change during the first wave; however, correct knowledge was lower after guidance changed. Clinicians felt overwhelmed by e-mail volume, preferred a single institutional e-mail for clinical guidance, and suggested that new information be concise and clearly identified.
CONCLUSION: Communication between public health, health care organizations and clinicians was redundant and overwhelming and can be enhanced considering clinician preferences and institutional communication channels.
PMID: 21135659 [PubMed - as supplied by publisher]
http://www.ncbi.nlm.nih.gov/pubmed/21135659
Public Health Communication with Frontline Clinicians During the First Wave of the 2009 Influenza Pandemic.
Staes CJ, Wuthrich A, Gesteland P, Allison MA, Leecaster M, Shakib JH, Carter ME, Mallin BM, Mottice S, Rolfs R, Pavia AT, Wallace B, Gundlapalli AV, Samore M, Byington CL.
Department of Biomedical Informatics (Dr Staes), Division of Epidemiology (Mss Wuthrich, Carter, and Mallin and Drs Leecaster, Gundlapalli, and Samore), Department of Pediatrics (Drs Gesteland, Allison, Shakib, Pavia, and Byington), University of Utah School of Medicine, Salt Lake City, Utah Department of Health, University of Utah (Drs Mottice and Rolfs), Intermountain Healthcare (Drs Gesteland and Wallace), VA Medical Center (Drs Leecaster and Samore), Salt Lake City, Utah.
Abstract
CONTEXT: During public health emergencies, office-based frontline clinicians are critical partners in the detection, treatment, and control of disease. Communication between public health authorities and frontline clinicians is critical, yet public health agencies, medical societies, and healthcare delivery organizations have all called for improvements.
OBJECTIVES: Describe communication processes between public health and frontline clinicians during the first wave of the 2009 novel influenza A(H1N1) pandemic; assess clinicians' use of and knowledge about public health guidance; and assess clinicians' perceptions and preferences about communication during a public health emergency.
DESIGN AND METHODS: During the first wave of the pandemic, we performed a process analysis and surveyed 509 office-based primary care providers in Utah.
SETTING AND PARTICIPANTS: Public health and healthcare leaders from major agencies involved in emergency response in Utah and office-based primary care providers located throughout Utah.
MAIN OUTCOME MEASURE(S): Communication process and information flow, distribution of e-mails, proportion of clinicians who accessed key Web sites at least weekly, clinicians' knowledge about recent guidance and perception about e-mail load, primary information sources, and qualitative findings from clinician feedback.
RESULTS: The process analysis revealed redundant activities and messaging. The 141 survey respondents (28%) received information from a variety of sources: 68% received information from state public health; almost 100% received information from health care organizations. Only one-third visited a state public health or institutional Web site frequently enough (at least weekly) to obtain updated guidance. Clinicians were knowledgeable about guidance that did not change during the first wave; however, correct knowledge was lower after guidance changed. Clinicians felt overwhelmed by e-mail volume, preferred a single institutional e-mail for clinical guidance, and suggested that new information be concise and clearly identified.
CONCLUSION: Communication between public health, health care organizations and clinicians was redundant and overwhelming and can be enhanced considering clinician preferences and institutional communication channels.
PMID: 21135659 [PubMed - as supplied by publisher]
http://www.ncbi.nlm.nih.gov/pubmed/21135659