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J Am Med Inform Assoc. 2020 Apr 20. pii: ocaa067. doi: 10.1093/jamia/ocaa067. [Epub ahead of print]
Telehealth Transformation: COVID-19 and the rise of Virtual Care.
Wosik J1, Fudim M1, Cameron B2, Gellad ZF3,4, Cho A5, Phinney D6, Curtis S7, Roman M6,8, Poon EG5,6, Ferranti J6,8,9, Katz JN1, Tcheng J1.
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Abstract
The novel coronavirus disease-19 (COVID-19) pandemic has altered our economy, society and healthcare system. While this crisis has presented the US healthcare delivery system with unprecedented challenges, the pandemic has catalyzed rapid adoption of telehealth or the entire spectrum of activities used to deliver care at a distance. Using examples reported by US healthcare organizations including ours, we describe the role telehealth has played in transforming healthcare delivery during the three phases of the US COVID-19 pandemic: 1) Stay-at-Home Outpatient Care; 2) Initial COVID-19 Hospital Surge, and 3) Post-Pandemic Recovery. Within each of these three phases, we examine how people, process and technology work together to support a successful telehealth transformation. Whether healthcare enterprises are ready or not, the new reality is that virtual care has arrived.
? The Author(s) 2020. Published by Oxford University Press on behalf of the American Medical Informatics Association. All rights reserved. For permissions, please email: journals.permissions@oup.com.
PMID:32311034DOI:10.1093/jamia/ocaa067