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2020-09-18 17:39:11
Beijing News
China Banking Regulatory Commission and Central Bank responded to rumors that led to centralized withdrawals: strengthening the popularization of financial knowledge
Small depositors in individual areas, especially those in underdeveloped areas and residents with weak financial knowledge, have experienced unnecessary centralized withdrawals due to lack of financial knowledge, influenced by rumors or incited blind obedience, and most of them are elderly.
Beijing News Express According to the China Banking Regulatory Commission’s website on September 18, the heads of the Consumer Insurance Bureau of the China Banking Regulatory Commission and the Consumer Insurance Bureau of the People’s Bank of China answered questions from reporters on the protection of financial consumer rights and deposit insurance.
1. It is understood that this is the second time that the four units have jointly carried out financial education activities. So what are the expected results of this year's event?
The first is to enhance the financial literacy and risk prevention awareness of urban and rural residents. With the continuous development of my country's economic level, people's demand for wealth management using financial tools is increasing. On the other hand, financial products are becoming more diversified and complicated. We hope that through financial publicity and education, we can continuously improve the financial knowledge level of urban and rural residents and the awareness of financial risk prevention, so that the broad masses of people understand that there are no high-return, low-risk financial products, and high returns mean high risks. Financial consumers should be clear about "guarantee capital" "High yield" is financial fraud.
The second is to strengthen the rule of law awareness and the spirit of contract. Increase the promotion of financial consumer protection policies to let financial consumers know that they not only have the right to property security and compensation in accordance with the law, but also the right to know, independent choice, fair transaction, and information security. When purchasing financial products, consumers should read the contract carefully, understand their rights and obligations, and be cautious about contract signing, risk assessment and confirmation. They should not sign with their eyes closed, and they should not be allowed to sign on their behalf.
The third is to guide consumers to establish rational investment and value investment concepts. You should clarify your own needs and available funds, and invest as long as possible. It is not advisable to pursue “quick money” blindly, and you must also understand “not putting eggs in one basket” to spread risks appropriately. In practice, financial products that promise to guarantee the principal’s return rate of more than 6% will have a question mark, more than 8% will be very dangerous, and more than 10% will be prepared to lose all principal.
2. Compared with previous years, what are the characteristics of this joint financial mission?
The first is the combination of online and offline activities to make online publicity more prominent. In order to implement the requirements for coordinating and promoting normalized epidemic prevention and control and economic and social development, this year's financial literacy popularization activities paid more attention to online publicity. Explore new carriers, new channels, and new models for the popularization of financial knowledge under the normalized situation of epidemic prevention and control, and give full play to the advantages of all-weather and open financial knowledge education and education of digital technology to provide financial consumers and investors with high-quality, public welfare, and Easy to disseminate learning materials.
The second is to carry out targeted education and publicity for key groups. On the basis of expanding the scope of the publicity audience, this event focused on the financial needs of rural residents, school students, the elderly, small and micro business owners and other groups to carry out education and publicity to enable financial consumers to understand the business of various financial products or services Mode, handling channels, important content, related risks, etc., focus on improving the pertinence and effectiveness of the popularization of financial knowledge.
The third is to open up the "last mile" to popularize financial knowledge and go to the countryside to enter the village. Further intensify the popularization of financial knowledge for remote and backward and disadvantaged groups in rural towns and townships, promote financial knowledge to the countryside and enter the village, and increase and increase the reach of financial knowledge.
3. For specific financial products, what are the key points of education and publicity?
This year’s missions and education activities put equal emphasis on the popularization of traditional financial products and new financial services. On the one hand, continue to promote and popularize the more common financial knowledge that is closely related to consumers' lives, such as savings deposits, deposit insurance, credit cards, personal loans, bank wealth management, insurance product risk protection, and investor education. On the other hand, it also pays attention to the knowledge promotion of new Internet products, such as mobile phone broken screen insurance and aviation delay insurance. These products are characterized by small transaction amount, high frequency, scene-oriented, and easy to cause consumer disputes or complaints. In addition, due to the impact of the new crown pneumonia epidemic, the situation in the international financial market has become more complex and changeable. We must also remind financial consumers to further enhance their investment risk awareness.
4. Deposits are the most traditional financial product. There was a slogan in this year's event that "banks put hard money in, and residents' deposits are guaranteed". How do you understand this from the perspective of deposit insurance?
The deposit insurance system has played a very important role in protecting the personal savings deposits of residents. However, the public lacks sufficient knowledge of deposit insurance. Therefore, this year's event will focus on deposit insurance knowledge. The deposit insurance system provides clear legal protection for the deposit safety of depositors in the form of legislation. At present, more than 140 countries and regions in the world have established deposit insurance systems. In the 2008 international financial crisis, the deposit insurance systems of many economies effectively maintained public confidence and financial stability, and protected the legitimate rights and interests of depositors. Since my country’s deposit insurance system has been implemented for more than five years, all parties have responded positively. There has been no “deposit relocation”. The market share of small and medium-sized banks has increased. The banking industry has maintained normal operating order and the deposit pattern has remained stable. In addition, from the disposal practices of high-risk institutions, individual household savings deposits are fully protected. The deposit insurance system has effectively promoted the stable operation of banking institutions and provided depositors with more timely and comprehensive protection.
5. According to media reports, since last year, there have been rumors in individual areas with centralized withdrawals. How do you treat this phenomenon? What should consumers pay attention to?
Small depositors in individual areas, especially those in underdeveloped areas and residents with weak financial knowledge, have experienced unnecessary centralized withdrawals due to lack of financial knowledge, influenced by rumors or incited blind obedience, and most of them are elderly. Some people listen to the rumors, do not accept persuasion and explanation, and even prefer to resolutely withdraw the interest on their fixed deposits if they lose. Therefore, this year we have stepped up efforts to popularize financial knowledge in remote and backward areas with fragile financial ecology, strengthen positive guidance, explain policies and explain to the masses, improve the masses’ awareness and ability to identify and prevent illegal activities, and let the masses understand deposits The principle of being protected by law effectively protects the legitimate rights and interests of financial consumers. At the same time, I would like to remind the general public that they should not believe or spread rumors, trust the authoritative information issued by the authorities, and avoid unnecessary economic losses.
6. We noticed that this year several consumer risk warnings were issued to consumers. In general, how should financial consumers protect their rights?
Our suggestion is four "regular". One is that consumers should choose formal licensees. Attention should be paid to checking whether relevant institutions have business qualifications to prevent illegal financial activities. Regulatory authorities will also increase the supervision of licensed financial institutions, regulate the behavior of financial institutions, and strengthen the supervision and management of the protection of the rights and interests of financial consumers.
The second is to choose regular sales channels. Consumers must receive financial services at regular business premises and purchase products through official online and offline channels of financial institutions. The audio and video recordings must be recorded.
The third is to choose regular employees. Financial consumers should pay attention to checking the financial qualifications of sales service personnel to prevent fraud risks. Be vigilant against unidentified phone calls, links, and email sales. Do not provide personal information and financial account information at will, do not easily click on unknown links, and do not transfer money to unknown third parties.
The fourth is to report problems through formal complaint channels. After consumers discover that their rights and interests have been infringed, they can report the problem through the complaint channels of financial institutions or regulatory authorities, and reasonably protect their rights and interests in accordance with the law. Pay attention to preventing secondary infringements caused by "agent complaints" and "agent surrender". The China Banking and Insurance Regulatory Commission has issued "Reminders on Preventing "Agent Cancellation" Risks", which reminded consumers of frauds, frauds, Risks such as personal information leakage.
Edit Peng Qihang
Source: China Banking Regulatory Commission website
Original title: The main person in charge of the Consumer Protection Bureau of the China Banking and Insurance Regulatory Commission and the Financial Consumer Protection Bureau of the People's Bank of China answered reporters' questions on the protection of financial consumer rights and deposit insurance.
