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To ensure that calls to 988 reach the National Suicide Prevention Lifeline, all covered providers will be required to implement 10-digit dialing in areas that both use seven-digit dialing and use 988 as the first three numbers in seven-digit phone numbers.
- Beginning April 24, 2021, to begin to become accustomed to 10-digit dialing, consumers should begin dialing 10 digits (3-digit area code + 7-digit telephone number) for all local calls. If they forget and dial just 7 digits, their call will still be completed.
- Beginning October 24, 2021, consumers must dial 10-digits (area code + telephone number) for all local calls. On and after this date, local calls dialed with only 7 digits may not be completed, and a recording will inform you that your call cannot be completed as dialed. Consumers must hang up and dial again using the area code and the 7-digit number.
- Beginning July 16, 2022, dialing ?988? will route calls to the National Suicide Prevention Lifeline.
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