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Updated Massive Rogers outage continues, snarling numerous services across Canada

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  • Updated Massive Rogers outage continues, snarling numerous services across Canada

    Banking, government, emergency services and more affected

    Posted: Jul 08, 2022 7:19 AM ET | Last Updated: 28 minutes ago

    Pete Evans · CBC News ·

    Telecommunications giant Rogers is experiencing a massive outage on Friday morning that is impacting wireless, cable and internet customers across the country.

    The outage began some time in the early hours of Friday morning, with a wide variety of services impacted.

    "We are currently experiencing an outage across our wireline and wireless networks and our technical teams are working hard to restore services as quickly as possible," a spokesperson for the company told CBC News Friday.

    ... Rogers-owned flanker brands like Fido and Chatr are also offline, but even services not directly controlled by Rogers, such as emergency services, travel and financial networks, are having problems.

    Debit payment services are interrupted. "A nationwide telecommunications outage with a network provider … is impacting the availability of some Interac services," a spokesperson for Interac confirmed to CBC News.

    "Debit is currently unavailable online and at checkout. Interac e-Transfer is also widely unavailable, impacting the ability to send and receive payments." ...

    Other problems

    Government services including already bottlenecked passport offices, Service Canada, Public Services and Procurement Canada and the Canada Revenue Agency are also affected.

    The Canadian Border Services Agency says the ArriveCan app is disabled as a result of the outage, and as a result anyone arriving in Canada will have to have a paper copy of their vaccination status.

    Internet provider TekSavvy, which buys access to the Rogers network on the wholesale level and then resells it to customers, tweeted from its online help account that its own services were down and there is "no ETA" about when it might be restored. ...

    Rogers services are back online for most customers after a daylong outage at the telecom giant that left millions of Canadians without internet and cellular service, while also disrupting government services and payment systems.